Description:

We’re looking for a new team member to join our general gym staff at Northern Beaches Rockhouse! Your role will be varied, including customer service, safety supervision and training, bookings and enrolments, supervising junior staff, cleaning, and working with the team to keep the gym running smoothly. Some weekday availability for daytime and/or evening shifts is required. This role is well suited to tertiary students with customer service experience who are confident supervising junior and younger staff.

Responsibilities and Duties:

• Processing sales via our POS and website backend

• Signing in customers

• Safety supervision to ensure all customers are adhering to our safety standards

• Training new customers on the procedures to meet our safety standards

• Taking and amending bookings and enrolments for our programs

• Supervision and leadership for younger junior staff

• General day-to-day cleaning duties around the gym

Desired Skills and qualifications:

• Knowledge about climbing and equipment (not essential but highly beneficial)

• Basic computer literacy (Word, Excel, Emails etc.)

• Barista skills (beneficial but not necessary)

• First Aid certificate or willing to obtain one

• Working with children check or willing to obtain one

• Proficient communication skills

• Attention to detail and initiative

• Ability to work weekdays during the day and flexibility to work weekends

• Customer service experience

• Confidence and ability to supervise junior staff

• Weekday availability for daytime and / or evening shifts

What we’re offering:

• 10 - 20 hours per week

• Variation between open and close shifts, weekend shifts, and shorter day shifts in a staff support role

• Opportunities to progress within the company and pursue interests within the workplace

• Free entry to the gym and gear hire

• Mates rates for friends to climb with you

• Staff discounts on gear purchases